How to get started with our fiber network process

The benefits of a fiber network — speed, security and a network primed for the 5G transition — are unmatched by other networking options. If a fiber network seems like a best-fit solution for your business, then it’s time to set up a call with one of our dark fiber experts. Here we’ll outline discussion points for the initial phone call and what to expect during the installation process as we connect your business to the dark fiber network.

Your initial phone call with a dark fiber expert

On this phone call, your dark fiber expert will first want to know the location of your business to determine its proximity to our dark fiber route. If you’re unsure of what our route covers, check out our dark fiber map to see an overview of its reach. Once you share your exact location, we can determine whether the installation is feasible.

Then we’ll need to know more about the building itself, particularly if it’s an office building. With multi-dwelling units (MDUs), we recommend talking with a property manager before your call with us. They’ll provide information on the availability of false ceilings, cable pathways and wiring closets — valuable information for setting up your fiber network installation.

If you’re in the construction phase of a new building, talk with the contractor about ensuring cable pathways and feasible entry. This will reduce installation time, risk and barriers for our installation technicians. Every building is unique and will require different strategies. The more information we can gather upfront, the smoother the quoting process will be.

What to expect during your fiber network installation

Fiber network installation timeline

The installation process will connect your office through a fiber to the X connection. This varies from building to building, but these are the general steps you should expect:

  • Installation technicians will run the fiber optic cable underground from the dark fiber route to your property. This final cable reaching your premises is called the drop cable.
  • Once the drop cable is established, our technicians will install the optical network terminal (ONT). Depending on your property, they will mount it indoors (usually in the basement) or outdoors. Beforehand, think about where you might like the ONT installed and clear an area for the technicians to work — but stay open to location suggestions from the technicians.
  • Next, a fiber optic modem with an Ethernet port will connect to the ONT. Traditional cable and DSL modems aren’t compatible with fiber internet as the signal translation differs, so speak with your dark fiber expert about sourcing a fiber-compatible modem.
  • Finally, you’ll be able to connect your devices to the network via an Ethernet connection or wireless router. Because of the increased speeds of fiber internet, you will likely need a new router — recommended with WPA or WPA2 security — that can handle the speed.

Every installation is different, but they all achieve the same result — unparalleled security, speed and scalability for your network. Your dark fiber expert is the best resource for discussing the parameters of your installation and answering questions about making a fiber network a reality. Start a conversation with a dark fiber expert today.